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Mathew Quach

House of Travel Lower Hutt

I’m truly passionate about travel, whether it’s exploring new cultures, uncovering hidden gems, or helping others plan their perfect escape. I love researching destinations, creating unique trips, and capturing the journey through my photography.

While I plan all kinds of holidays, I also have a soft spot for sports travel, there’s nothing like experiencing an F1 race or Football match live! Whether it’s a relaxing beach break or an adrenaline filled getaway, I bring energy, insight, and a personal touch to every trip.

Let’s turn your travel ideas into unforgettable experiences.

Mathew

Tanya Aitken

House of Travel Papamoa

Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.

I absolutely adore planning epic family trips, luxurious holidays alongside organizing a lot of corporate travel business as well. I also travel a lot, as often as I can so I have up to date first hand experience in so many areas. This has given me the skill and experience to share with my clients and ensure they also come away with travel experiences second to none. I work with a large referral business and I do require appointments to fully assess what is going to be right for you and start planning your holiday.

Tanya

Tori Melody

House of Travel Devonport

Lovely to meet you — and welcome, fellow adventure seekers!

I’m Tori, your dedicated travel consultant and in-house explorer. With four years in the industry, countless miles travelled, and a genuine passion for crafting meaningful journeys, I’m here to help turn your travel dreams into experiences that stay with you for life.

As a USA travel expert and global theme park enthusiast (yes — Disney and Universal are my happy places!), I specialise in the kinds of holidays that bring people together and spark unforgettable moments. Whether it’s a multi-generational family escape, a self-drive road trip, a backpacking adventure, or a tailor-made private itinerary, I love creating travel plans that feel personal, seamless, and exciting.

Adventure comes in many forms — hiking hidden trails, tasting a city’s flavours on a food tour, discovering rich history, sailing on a cruise, or joining an 18–35s group tour to meet new friends. Whatever your style, I’m here to match you with experiences that broaden your horizons and deepen your love for the world around you.

Alongside planning travel, I also run our store’s social media pages, keeping our community inspired with fresh ideas and insider knowledge.

If you’re looking for a consultant who brings passion, expertise, creativity, and genuine care to every itinerary, I’d love to be part of your next adventure

Tori

Charlotte Coles

House of Travel Riccarton

I absolutely love organising travel and turning every trip into a seamless adventure that’s perfectly tailored to you. My passion for travel is all about the details—whether it’s finding the best local spots, securing that perfect beachfront hotel or ensuring you have unforgettable experiences at every turn.

I’m all about creating stress-free, personalised journeys that suit your style, making sure every part of your trip is smooth, fun, and unforgettable. With me on your team, you’re in for a trip that’s as unique as you are!

Charlotte

Our latest cruise travel blogs

Witness a total eclipse over Greenland

Witness the longest solar eclipse of the century from the deck of a luxury expedition ship in Greenland.

Up close and personal on the Galápagos Islands

A small-ship journey through the Galápagos Islands, where wildlife encounters unfold daily on land and at sea.

A journey of culture, colour and contrast on the Mekong

A Mekong cruise slips quietly into daily life on the water, revealing a world of floating villages, ancient traditions and moments you won’t find on land.

Meander down the Murray River

Cruise along the mighty Murray River, the third-longest navigable river in the world.

Cruises from Auckland returns in 2027

Get ready, Kiwis – Carnival Cruise Line is sailing back to Aotearoa. Pack your sunnies and sail away!

Cruising in a Winter Wonderland

Sail through Europe’s storybook towns, where twinkling lights, mulled wine and magical markets make for the ultimate Christmas escape.

Travelling on your own, but never alone

Whether you’re flying solo by choice, ticking off a bucket list while your partner stays home, or simply craving some ‘me time’ a solo cruise is more than a trip.

How to choose the right cruise

With hundreds of ships and thousands of itineraries, it’s easy to feel adrift when planning your first cruise. Our handy cheat sheet will help.

How to choose a stateroom

Planning a cruise holiday but not sure which type of stateroom to book? Here’s our handy guide to the most common room types.

Chase waterfalls and wild horizons on a Kimberley expedition cruise

House of Travel’s Jeff Leckey reckons an expedition cruise to the Kimberley is deserving of a spot on your Book It list. He shares his experience to inspire your next great adventure.

Cruising close to home

Love the idea of cruising but not so keen on the long-haul flight? Good news, some of the best adventures are right on our doorstep.

A taste of Cruising

Cruising has become the perfect excuse to treat yourself, try something new, and tuck into some truly extraordinary culinary moments.

5 luxury cruises: All aboard opulence

These are floating sanctuaries of fine dining, elegant design, exceptional service and once-in-a-lifetime experiences.

Why a river cruise should be your next great adventure

From fairytale castles perched on cliffs to ancient temples rising from the mist, river cruises provide a new view of the world.

10 once-in-a-lifetime shore excursions

Some moments are so magical you couldn’t organise them on Google even if you tried.

Themed Cruises: Travel your vibe

Whether you’re a culture vulture, golf nut or disco diva, these cruises dial up the fun and deliver something you won’t find on your standard sailing.

The Ultimate Cruise Bucket List

No matter who you are or how you holiday there’s a cruise on this list that deserves a place on your travel BOOK IT list.

Cruise: The HOT List

Here’s what’s making waves in the world of cruise holidays right now

Cruise myths, busted!

So you think you know about Cruising? Think again!

Family-friendly cruises: Take the kids!

With kids’ clubs for the littlies - and movies, waterslides, videos, dance parties and so much more for older kids, everyone will be happy. How often can you say that about a holiday?

River vs Ocean: Which one floats your boat?

The biggest decision isn’t always where to go, it’s how. The choice between an ocean cruise or river cruise can totally change your holiday vibe.

5 ways to feel good on a cruise

Today’s ships are floating sanctuaries of wellness, designed to help you nourish your body, clear your mind and come home feeling lighter.

Top 10 tips for first time cruisers

Going on your first cruise and feeling a bit at sea? (see what we did there?) Don’t stress. These ten top tips will help make it smooth sailing.

15 reasons to go on a cruise

Thinking of a cruise holiday but not sure you should take the plunge? Here's 15 great reasons your first cruise might just turn into your new favourite way to see the world.

Our favourite River Cruises

River cruising is for everyone! Whether you've done it before, or it's your first time. Here's a list of our favourite river cruises to inspire your next holiday.

Nowegian Cruise Line NCL Sun Aerial Milfordsound

Why choose to cruise?

If you’ve never cruised before, you might be surprised by just how much is packed into one holiday. A cruise isn’t just a way to get from A to B — it’s your transport, your accommodation, your restaurants, your entertainment... all rolled into one seamless, sun-soaked escape.

Is a cruise to Antarctica worth it? Our top reasons to say yes!

Antarctica is like no other place on the planet - icy peaks, spectacular wildlife, and an unspoilt landscape that’ll take your breath away. It’s remote, otherworldly, and an Antarctic cruise doesn’t come cheap. But is it worth it?

Discover the awe-inspiring remote wonders of Antarctica

Jeff Leckey, HOT Cruise ticks off his dream destination and encounters a truly unique polar adventure.

One cruise, six continents, a lifetime of memories

Travel around the world exploring six continents, 48 destinations, 32 countries and visiting over 50 UNESCO World Heritage Sites aboard Princess Cruises’ 114-night global voyage.

Which cruise ship is right for you?

There’s a whole world of cruising out there – from small-ship luxury and expedition-style adventures to floating mega-resorts with all the bells and whistles. But don’t let that overwhelm you. Let’s make this easy. Start by asking: What kind of cruiser are you?

Cruise Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant

Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship.

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.

Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.

Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.

What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.

What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.

What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.

Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family

Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.

Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.

How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner

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